Automated multi-channel surveys capturing the Voice Of The Customer®

Telephone Surveys

vSurveys – Automated inbound or outbound phone surveys in real-time.

Online Web & Email Surveys

eSurveys – Automated web, chat and email surveys.

Mobile & SMS Surveys

mSurveys – Automated SMS and smartphone surveys for your mobile or millennial customers.

Powerful Reports & Alerts

Powerful reports, clear dashboards and real-time alerts ensure survey results are understood and actions are clear to follow.

Deepen knowledge with DataFuse

Go beyond the survey with DataFuse, to benefit from expanded data intelligence from your survey results.

Voice Of The Customer®

Capture the true feelings of your customers to fully understand their preferences and expectations.

Real-time automated customer satisfaction surveys across all your customer contact points, because one size rarely fits all. This means factual data collection, so you can respond to your customers’ requirements quickly and effectively.

Customer Satisfaction Surveys

automated customer satisfaction survey

VIRTUATel’s automated multichannel customer satisfaction surveys operate worldwide and work via phone, online, SMS or kiosk, capturing feedback for you on whichever touch-point your customer prefers.

Real Time Feedback

Real time feedback

Why does real-time feedback matter? Because access to accurate and timely data means you can make quick and effective decisions. And that means a happy and satisfied customer

VOC – Voice Of The Customer®

voice of the customer

We believe so strongly in the Voice of the Customer® we trademarked it! When you see that, you know you’re working with a partner that hears you, and your customers, loud and clear.