Automated multi-channel surveys capturing the Voice Of The Customer®

Telephone Surveys

vSurveys – Automated inbound or outbound phone surveys in real time

Online Web & Email Surveys

eSurveys – Automated on-line, web, chat and email surveys

Mobile & SMS Surveys

mSurveys – Automated SMS and smartphone surveys for your mobile customers

Powerful Reports & Alerts

Powerful reports, clear dashboards and real-time alerts ensure survey results are understood and actions are clear to follow.

Net Promoter & Advocacy Index

Capture NPS and Customer Effort scores with our customer satisfaction surveys on all contact channels.

Voice Of The Customer®

Capture the true feelings of your customers to fully understand their preferences and expectations.

Real-time automated customer satisfaction surveys across ALL your customer contact points ensure you are responsive to their requirements whilst ensuring your customer experience management decisions are based on facts!

Customer Satisfaction Surveys

automated customer satisfaction survey

VIRTUATel’s automated multichannel customer satisfaction surveys operate worldwide and work via phone, online, SMS or kiosk, capturing feedback for you on whichever touch-points your customers prefer.

Real Time Feedback

Real time feedback

Why does real time feedback results matter? Simple! Happy customers = good business and making decisions on fresh, current feedback means more accurate data and guarantees your decisions hit the spot!

VOC – Voice Of The Customer®

voice of the customer

We hear the Voice of the Customer® loud and clear and as the registered trade mark holder, no one knows more about the use of automated customer satisfaction surveys to capture the Voice of YOUR Customer.