Real-time automated customer satisfaction surveys across ALL your customer contact points ensure you are responsive to their requirements whilst ensuring your customer experience management decisions are based on facts!
VIRTUATel’s automated multichannel customer satisfaction surveys operate worldwide and work via phone, online, SMS or kiosk, capturing feedback for you on whichever touch-points your customers prefer.
Why does real time feedback results matter? Simple! Happy customers = good business and making decisions on fresh, current feedback means more accurate data and guarantees your decisions hit the spot!
We hear the Voice of the Customer® loud and clear and as the registered trade mark holder, no one knows more about the use of automated customer satisfaction surveys to capture the Voice of YOUR Customer.