ASMA (Automated Satisfaction Management Solution) - The leading Customer Satisfaction solution that offers hosted and on-premise automated customer satisfaction survey solutions to drive your customer revenue and retention rates upwards.
Our automated phone surveys and web survey solutions will increase......
• Customer & staff retention
• Customer experience
• Customer advocacy
• Staff performance
• Per-customer spend
• 1st call resolution
• Products per-customer
• Staff accountability
VIRTUATel is a pioneer in the use of automated phone surveys and eSurveys to conduct customer research and collect customer feedback to drive increased profit, revenue and customer retention.
VIRTUATel’s ASMA (Automated Survey Management Solution) delivers real-time customer measurement using automated telephone and web surveys. ASMA solutions gather the right results and deliver them to the right place, at the right time - whether using automated telephone surveys or automated email & web surveys.
Everyone conducts customer surveys. VIRTUATel goes beyond the survey itself and deliver actions, accountability and measurable results…in real-time. We do it for many, large, multi-national clients and are ready to prove our value and short ROI to you!
VIRTUATel's unique feedback solutions joins the knowledge you have about your customers with what your customers know about you. We then help you merge that knowledge to drive revenue growth, customer satisfaction and staff accountability.
For information about turning customer feedback into revenue...Click Here
2010, London UK: Low Cost Automated Telephone Surveys for Genesys GVP
As a VoiceXML agnostic automated survey service, VIRTUATel's ASMA can now be implemented using the Genesys GVP platform with the minimum of effort or cost. "We can now offer any GVP customer almost immediate use of fully automated customer surveys, whether hosted or on-premise." says Alan Weaser, VIRTUATel Director. "We already have GVP users conducting anything from hundreds to many millions of surveys, every month and it's a great way of protecting a customer's Genesys investment".
For more information about VIRTUATel's ASMA contact ushere
VIRTUATel -
Helping you Listen to the Voice of Your Customer
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For information about turning customer feedback into revenue
